Services

Nine things we do, and one way of doing them.

Every engagement starts with the same question: what is this actually costing you today? If software is not the answer, you will hear that first.

Websites

Fast, accessible marketing sites that load quickly, read clearly and are straightforward to keep up to date.

  • Design and build from scratch, or a rebuild of an ageing site
  • Content you can edit without needing a developer on standby
  • Built for speed, accessibility and mobile first

Customer portals

Secure logged-in areas where your customers can see their own information, submit requests and track progress.

  • Accounts, permissions and audit trails
  • Document sharing, forms and status tracking
  • Cuts down the email back-and-forth your team handles daily

Dashboards & reporting

One place to see what is planned, what is happening and what needs attention, pulled from the systems you already use.

  • Live operational and financial views
  • Oversight without having to ask someone for it
  • Figures you can trace back to source

Workflow tools

Internal tools that replace the spreadsheet-and-inbox process your business has quietly outgrown.

  • Job tracking, scheduling and approvals
  • Updates, documents and decisions kept with the job
  • Designed around your process, not a generic template

AI-assisted admin

Targeted use of AI for the repetitive admin that eats hours — with a human in the loop and clear limits.

  • Document reading, summarising and data extraction
  • Drafting and triage for routine correspondence
  • Applied only where it is reliable, and always reviewable

Integrations

Connecting the tools you already pay for so information stops being re-typed from one system into another.

  • Accounting, CRM, payments, scheduling and email
  • API and webhook work, plus scheduled data syncs
  • Sensible handling when a third party goes down

Hosting & backups

Managed hosting with monitoring, tested backups and a clear plan for when something goes wrong.

  • UK/EU hosting options and TLS by default
  • Automated backups that are actually restored and checked
  • Patching and dependency updates handled for you

SEO optimisation

The technical and structural groundwork that helps the right people find you — no keyword spam.

  • Technical SEO, site structure and page speed
  • Structured data, sitemaps and metadata
  • Local search setup and measurement

Ongoing support

A named person who knows your system, available for changes, fixes and the occasional awkward question.

  • Agreed response times, no ticket lottery
  • Small changes handled without a new project
  • Documentation and handover, so you are never locked in

See these combined into packages

How we engage

Three ways to start, all with a defined edge

You are never signing up to an open-ended commitment. Each stage has a scope, a price and a clear end — and you can stop at any of them.

Delivery

What a project actually looks like

  1. 01

    Understand the work

    We walk through how the job actually gets done today — including the workarounds. Most of the value is found here, before anything is built.

  2. 02

    Agree a small first slice

    A fixed, clearly scoped first piece with a defined price and date. You see something real early, rather than a long silence and an invoice.

  3. 03

    Build and review in the open

    Short cycles with working software you can click through. Feedback shapes the next slice instead of arriving at the end.

  4. 04

    Launch and look after it

    Deployment, hosting, backups and monitoring set up properly — then ongoing support from the person who built it.

Being straight about it

Work we are not the right fit for

  • One-off "just make it look nicer" jobs with no underlying problem to solve
  • AI bolted onto a process nobody has examined yet
  • Projects where the only success measure is a launch date

If that is what you need, saying so early saves us both a fortnight. Happy to point you somewhere better suited.

Not sure which of these you need?

Describe the problem in plain terms and I will tell you which — if any — of these is the sensible starting point.